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Quality Improvement

Albemarle Pediatrics believes that continuous quality improvement matters!

Dear Patient and Family,

Welcome and thank you for choosing Albemarle Pediatrics. We are committed to providing you with the best medical care based on your child's health needs.

Your commitment to our patient centered medical home office will provide your child an expanded type of care. We will work with you and your other health care providers as a team to take care of your child.

As your child's patient centered medical home, Albemarle Pediatrics will provide...

Personalized Care

  • We encourage you to select 2 providers from our team to be YOUR care team. We will work with you to have your child seen by your team as much as possible.
  • Your care team is here to listen to you, answer your questions to help you fully understand your treatment options.
  • We'll help guide and support you anytime you need to see specialists' or providers outside the office.
  • We'll ask for your feedback about the office, and how we’re doing in taking care of you.
  • We'll give you tools and support to help you manage your care.
  • We'll connect you with community resources and care management.

Better Access

  • You can get same day appointments with your care team.
  • We're open Monday – Friday 8am – 5:00pm and on Saturdays from 8:00am – 12:00pm.
  • When the office is closed, you can call (704)-982-5437 to talk to the on-call nurse for urgent needs.
  • There is easy access to your personal health information through our patient portal and you can send non-urgent messages to your provider and renew most prescriptions. Questions through the portal during office hours are answered the same day while after hours questions from portal are answered the next business day.

Excellent Care of Your Child

  • Provide treatment for short term illness, long term chronic disease, and your child’s all around wellbeing.
  • Keep your child up to date on all vaccines and preventative testing.
  • Monitor their growth, development and mental health.
  • Connect your child with specialists and therapist as needed and coordinate your child’s care with them.
  • Notify you of test results in a timely manner.
  • Communicate clearly with you so you understand your child's condition and all the options.
  • Listen to your questions and feelings.
  • Help make the best decisions for your child’s care.
  • Give you information about classes, support groups and other services that can help you learn about your child’s condition.
  • Will see your child regardless of what type of insurance coverage your child has.

What you can do...

  • Ask lots of questions! Bring a list with you to your appointment.
  • Let us know if your child has seen any other healthcare providers so we can help coordinate the best care for you.
  • Keep scheduled appointments or call to reschedule or cancel as early as possible.
  • Learn about your health insurance coverage. Ask us if you have questions or need help knowing where to go to obtain insurance coverage. (Medicaid, North Carolina Health Choice, "The MarketPlace")
    Online application for NC Medicaid/Food Stamps (external link)
    HealthCare.gov (external link)
  • Give us feedback to improve our care using our suggestion box or complete our Patient Satisfaction Survey.

We look forward to working with you as your primary care provider in your patient-centered medical home.

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