Quality Improvement

"Albemarle Pediatrics believes that continuous quality improvement matters! We want to show you our results on our recent efforts."

Dear Patient and Family,

The Staff and Physicians at Albemarle Pediatrics have been diligently working behind the scenes to improve our office. We are striving to be your PATIENT-CENTERED MEDICAL HOME. We will work with you and your other health care providers as a team to take care of your child.

View Practice Performance Results

As your child’s patient centered medical home, Albemarle Pediatrics will provide….

Personalized Care

  • We encourage you to select 2 providers from our team to be YOUR care team. We will work with you to have your child seen by your team as much as possible.
  • Your care team is here to listen to you, answer your questions to help you fully understand
    your treatment options.
  • We’ll help guide and support you anytime you need to see specialists’ or providers outside
    the office.
  • We’ll ask for your feedback about the office, and how we’re doing in taking care of you.
  • We’ll give you tools and support to help you manage your care.
  • We’ll connect you with community resources and care management.

Better Access

  • You can get same day appointments with your care team.
  • We’re open Monday – Friday 8am – 5:00pm and on Saturdays from 8:00am – 12:00pm.
  • When the office is closed, you can call (704)-982-5437 to talk to the on-call nurse for urgent needs.
  • There is easy access to your personal health information through our patient portal at (https://560.portal.athenahealth.com/) and you can send non-urgent messages to your provider and renew most prescriptions. Questions through the portal during office hours are answered the same day while after hours questions from portal are answered the next business day.

Excellent Care of Your Child

  • Provide treatment for short term illness, long term chronic disease, and your child’s all around wellbeing.
  • Keep your child up to date on all vaccines and preventative testing.
  • Monitor their growth, development and mental health
  • Connect your child with specialists and therapist as needed and coordinate your child’s care with them.
  • Notify you of test results in a timely manner.
  • Communicate clearly with you so you understand your child’s condition and all the options.
  • Listen to your questions and feelings.
  • Help make the best decisions for your child’s care
  • Give you information about classes, support groups and other services that can help you learn about your child’s condition.
  • Will see your child regardless of what type of insurance coverage your child has.

What you can do…

  • Ask lots of questions! Bring a list with you to your appointment.
  • Let us know if your child has seen any other healthcare providers so we can help coordinate the best care for you.
  • Keep scheduled appointments or call to reschedule or cancel as early as possible.
  • Learn about your health insurance coverage. Ask us if you have questions or need help knowing where to go to obtain insurance coverage (Medicaid, North Carolina Health Choice, “The MarketPlace”)
  • Give us feedback to improve our care using our suggestion box or ask to speak to our Office Manager.

We look forward to working with you as your primary care provider in your patient-centered medical home.